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THE EFFECTS OF PERFORMANCE MEASUREMENT ON A DELIVERY COMPANY: A CASE STUDY

CASE DESCRIPTION

The primary subject matter of this case concerns the challenges faced by a delivery company that uses technological tools to measure individual performance. Topics such as performance measurement, accuracy, employee motivation, and safety concerns are all explored in the case. secondary issues include corporate culture, organizational structure, effects of incentives, and labor-management relations. The case has a difficulty level of 4-5, and is appropriate for senior-level undergraduates or first-year graduate students. It is designed to be taught in 2-3 class hours and is expected to require approximately two hours of outside preparation by students.

CASE SYNOPSIS

The ...

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