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When phantom rules rule

Phantom rules are as dangerous to the decision-making process as the waste of overproduction is to achieving success in a lean initiative. They're dangerous because they're both around us all the time, but we don't recognize them. Like any of the Seven Deadly Wastes, if it can't be identified, it can't be reduced or eliminated.

In the last article, introduced phantom rules and the limiting effect they have on both the decisions that are made within an organization and the way the organization "perceives" itself. Even though phantom rules don't really exist, they are a powerful force in the daily decision-making process at your company. It is going to be hard to identify them because they ...

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