Nine years ago, lieutenant Robert Stack of the Lexington, KY Police walked into a training facility in St. Petersburg, FL and had a flash of inspiration that would eventually change the way his agency disseminated patrol briefing information. What he saw was a computer monitor set up to show information about the facility and the officers who worked there. Information was being displayed in rotating fashion on the monitor. Employees' birthday announcements, new births, retirements, and other information related to the lives of the people working in the facility.
Stack reflected, "I saw a monitor in a hallway and thought that it was an interesting concept. They had these monitors placed in ...