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Paperless and Streamlined Book Ordering

It is a unique dichotomy that in a time when Public Services are reinventing themselves, many Technical Services departments still exist with workflows reminiscent of a decade ago. As new Acquisitions managers at Wilfrid Laurier University Library, we had lofty ideas of an integrated systems approach to workflow. We soon realized that we wouldn't be able to make substantial changes by focusing only on workflow within our department. This article highlights the collaborative approach we took to achieve a fully automated, paperless workflow for book ordering.

Setting parameters for change

From the outset, we identified 10 changes we wanted to make:

1. Increase accuracy.

2. Take advantage of ...

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