Magazine article from our research archive:

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age Eric Novotny, ed. Binghampton, N.Y.: Haworth Information Press, 2007. 238 pp., cloth $39.95 US1 ISBN 978-0-7890-3349-9; paper $24.95, ISBN 978-0-7890-3350-5

Assessing the work and success of a library's reference service is a topic of continuing interest. Eric Novotny has collected 12 articles on the subject and presents them under three main headings: library case studies and research results (five); standards and methods for evaluating virtual reference (five); and assessing library instruction in an online environment (two). The majority of the writers work in an academic environment, but public libraries are also represented.

...

Related newspaper, magazine, and journal articles:

See all results. Or, try our Advanced Search.

Newsweek Harper's Magazine The Washington Post Chicago Tribune Crain's Chicago Business PRNewswire Pediatric News The Nation Advertising Age The Economist (US) A FREE trial gives you access to over 60 million articles! Access over 3,500 publications with a FREE trial!