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Scorecard Best Practices: Design, Implementation, and Evaluation

Scorecard Best Practices: Design, Implementation, and Evaluation

By Raef Lawson, Denis Desroches and Toby Hatch

This book synthesizes the results of a number of studies on scorecard practices throughout the world in order to formulate the essential ingredients underlying the most successful practices.

The book is largely based on two survey studies: a North American online survey receiving 150 useable responses from 2002 to 2004; and an international survey receiving 382 useable responses from 44 countries from 2004 to 2006. The international survey includes respondents from Asia, the Middle East, South Africa, Latin America, Canada and the United States.

The criteria the authors developed ...

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