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Six simple tips to rev up refills-and revenue

Make prescription requests easier on your team and your clients.

Your receptionist is irritated, and the client on the phone can tell. It's a prescription refill request, but the doctor didn't include refill information in the patient's record. Now the receptionist has to leave the desk, find the doctor, and ask if the pet is approved for a refill. The doctor must look through the record to refresh his memory. The client waits on the phone. Everyone is aggravated.

It doesn't have to be this way, says Brian Conrad, CVPM, practice manager at Meadow Hills Veterinary Hospital in Kennewick, Wash. A few tweaks to your paperwork procedure and front-desk efficiency, and refill rage will be a ...

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