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7 service habits TO BOOST YOUR BOTTOM LINE

EDITORIAL

Kathryn walked into a prospective client's office with low expectations of winning. In her mind, she knew the chance of her small marketing firm getting the nod for such a lucrative contract over her bigger, more established competitors was low.

When the senior vice president greeted her, Kathryn was pleasant but her enthusiasm and confidence level could be aptly described as "low voltage." The meeting wasn't terrible, but Kathryn was correct - it wasn't going to win her firm a rainmaking contract. And it didn't. Poor Kathryn.

Question: What do the weather and how old you are have in common?

Answer: You have no control over either.

Question: What are some things you can control?

...

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