The value of stepping outside the everyday

ATTENDING A CONFERENCE geared toward your professional interests is kind of like getting your teeth cleaned. On both occasions, you walk away feeling refreshed, reinvigorated, and-if you're lucky-with a smile on your face.

Such was the case for me when I returned from ASQ's World Conference on Quality and Improvement, held in May in Houston.

I returned to work with many new ideas and a renewed sense of purpose. Here are just a few highlights from my three days in Houston:

* Keynote speakers: This year's lineup was phenomenal I especially enjoyed astronaut T.K. "Ken" Mattingly's talk. He recounted the awesome adventure in teamwork that helped him ...

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