QP looks back on an event or person that made a difference in the history of quality.
June 18,1926
Philip B. "Phil" Crosby was born in Wheeling, WV.
Crosby was a businessman and author who contributed to management theory and quality management practices. He is widely recognized for promoting the concept of zero defects and for defining quality as conformance to requirements.
Crosby is credited with reinforcing the message, "Do things right the first time." He also became well known for acquainting quality professionals with the following theories: The price ...