QUICK POLL RESULTS

Each month at www.qualityprogress.com, readers can take a short, informal survey, and we post the results. Here are the numbers from a recent Quick Poll:

"What ill effects has your company experienced as a result of the sluggish economy?"

Visit www.qualityprogress.com to answer the most recent Quick Poll question posted:

"Which method of measuring customer satisfaction is the most effective?"

TOPICS AND SUBTOPICS

At www.qualityprogress.com, past articles are organized and divided into topics and subtopics. "Customer loyalty and satisfaction," has been divided into three subtopics. The top articles for each subtopic are as follows:

* Customer experience management: "Eight ...

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