This month's Web watch focuses on customer satisfaction. For more quality related websites, visit www.asq.org.

www.csmassociation.org

The Customer Satisfaction Measurement Assn. is a membership organization that conducts benchmarking studies to identify practices that improve customer satisfaction and overall operations. The site lists 70 organizations as members, including Fortune 500 companies, educational institutions and government agencies.

www.intelliseek.com

Have a compliment or complaint about a product or service? want to read what other people think? This website allows consumers to leave feedback on good and bad experiences with companies in a variety of industries. Free of ...

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