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Internal Efficiency Improves Customer Service
- Article from:
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Bank News
- Article date:
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May 1, 2008
- Author:
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Copyright informationCopyright Bank News, Inc. May 2008. Provided by ProQuest LLC. (Hide copyright information)
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"Initially the IT division was on a theoretical '25th floor' and everyone was taking the stairs," says Garry Petzold, the chief IT officer at First State of Altus, Okla. "To better serve our customer base, while also meeting the needs of our bank's technology infrastructure, I started researching solutions that would automate business processes and improve workflow to give my team the tools we needed to keep the bank on the cutting edge."
In July 2005, Petzold joined the IT team at FSBA (two locations, 50 employees and $125 million in assets) and quickly found many of the bank's IT processes had not been kept up-to-date. They were being completed in a minimally beneficial manner because ...
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