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Article: Answering the Call
- Article from:
- BusinessWest
- Article date:
- June 23, 2008
- Author:
CopyrightCopyright BusinessWest Jun 23, 2008. Provided by ProQuest LLC. (Hide copyright information)
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Laura Bernstein and Bob Varady say there are three bills no one can read: the electric bill, the tax bill, and the phone bill.
It's the last of these that the business partners, co-owners of CRA - Cost Recovery Associates Inc., in Holyoke - chose to tackle after years of cumulative experience in the telecommunications industry.
"We knew a lot about the phone business, and we saw a need for a service that was more beneficial to the end-user," said Bernstein. "And where there is confusion, there is profit."
And that's where CRA comes in.
The Telecommunications Society of America estimates that U.S. businesses accrue more than $47 billion in costs due to errors in billing every year, and ...