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QUESTIONS BROKERS ASK: Emotional Intelligence
- Article from:
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Insurance Brokers' Monthly
- Article date:
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July 1, 2008
- Author:
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Copyright informationCopyright Insurance Publishing & Printing Company Jul 2008. Provided by ProQuest LLC. (Hide copyright information)
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Q What is emotional intelligence?
A The ability to understand, assess, and manage emotions and those of people around.
You act with emotional intelligence when you control your own emotions, whilst remaining attuned to others' feelings to manage results from effective personal relationships.
Q What are the components of emotional intelligence?
A Self-Awareness: you recognise your emotional behaviour and understand its affect on others.
Self-Management: you regulate your behaviour and control disruptive impulses, coupled with a predisposition for vigorous pursuit of your objectives.
Social Awareness: you understand the temperament of others and use your people skills to channel others' ...