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Smooth operators
- Article from:
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Equipment Leasing Today
- Article date:
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September 1, 1997
- Author:
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Copyright informationCopyright Equipment Leasing Association of America Sep 1997. Provided by ProQuest LLC. (Hide copyright information)
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Want your operations to glide like a conveyor belt? Then don't invest in technology-until you talk, talk, talk.
What does it take to achieve lightninglike turnaround, sky-high efficiency and an error rate next to nothing? That's what many of the 93 leasing professionals who attended ELA's June Operations Conference in Rochester, New York, came to find out.
Surprisingly, perhaps, the answer that emerged dealt more with learning to communicate effectively between internal departments than it did with the acquisition of new technology. Although software and systems were important to conferencegoers, conversation turned repeatedly to problems whose root cause was misunderstandings between ...