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Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't
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The Quality Management Journal
- Article date:
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July 1, 2008
- Author:
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Copyright informationCopyright American Society for Quality 2008. Provided by ProQuest LLC. (Hide copyright information)
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Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't. 2007. Ram Charan. New York: Crown Business. 290 pages.
Charan presents a mundane summary of his research that is said to identify his theory of leadership, which identifies business know-hows and explains how they interact with a leader's personality traits, psychological orientation, and cognitive architecture, (p. 22) His underlying definition of a "know-how" is something that a leader must do and be to be successful. It is said in the first chapter that the book rests on a pragmatic foundation of profit and loss, capital utilization, resource allocation, productivity, and customer satisfaction while never ...
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