|
|
Article: Identity Theft, Line One
- Article from:
- Collector
- Article date:
- July 1, 2008
- Author:
CopyrightCopyright ACA International Jul 2008. Provided by ProQuest LLC. (Hide copyright information)
|
Assisting consumers with identity theft resolution reflects positively on creditor clients and the collection industry.
A consumer calls and alleges she is the victim of identity theft. Do you know how to respond to the consumer's concerns? Does your agency have policies and procedures to handle such situations? The answers to such questions likely vary. However, with the current growth of identity theft in the United States, a collection agency needs to be able to answer "yes" to both of these questions.
Although identity theft is not a new crime, the advent and growth of information technology has increased the capacity for an identity thief to access a consumer's personal information and ...