Article: Applying the Brakes

Whenever Canadian insurance company claims departments and legal vendors seek signs of The Apocalypse when it comes to claims litigation, they often look in the direction of United States courtrooms. And it's a common psychological tendency that when we look for something, we are bound to find it.

Take, for example, the U.S. case in which a man supposedly sued Michael Jordan and Nike co-founder Phil Knight for US$862 million for defamation and permanent injury because he found it distressing to look like and be confused with the basketball star. The story may well be apocryphal, but it certainly illustrates the reason why many people in the claims industry believe there are far too many ...

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