|
|
Article: Texas, Colorado Inventors Develop Customer Communication Service System
- Article from:
- US Fed News Service, Including US State News
- Article date:
- September 25, 2008
CopyrightCopyright © HT Media Ltd. All Rights Reserved. Provided by ProQuest LLC. (Hide copyright information)
|
ALEXANDRIA, Va., Sept. 25 -- Alasdhair Campbell of Austin, Texas, and Stephen A. Michael of Colorado Springs, Colo., have developed a customer communication service method.
According to the abstract released by the U.S. Patent & Trademark Office: "A system and method is disclosed for servicing multi media customer communications to geographically distributed agents from multiple call center sites via the telephone network and a global data communications network."
An abstract of the invention, released by the Patent Office, said: "The system provides separate interface ports to the telephone network and a global data communications network, eliminating a potential choke point for ...