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Article: Physician Satisfaction With Clinical Laboratory Services: A College of American Pathologists Q-Probes Study of 138 Institutions
- Article from:
- Archives of Pathology & Laboratory Medicine
- Article date:
- January 1, 2009
- Author:
CopyrightCopyright College of American Pathologists Jan 2009. Provided by ProQuest LLC. (Hide copyright information)
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* Context.-Monitoring customer satisfaction is a valuable component of a laboratory quality improvement program.
Objective.-To survey the level of physician satisfaction with hospital clinical laboratory services.
Design.-Participating institutions provided demographic and practice information and survey results of physician satisfaction with defined aspects of clinical laboratory services, rated on a scale of 1 (poor) to 5 (excellent).
Results.-One hundred thirty-eight institutions participated in this study and submitted a total of 4329 physician surveys. The overall satisfaction score for all institutions ranged from 2.9 to 5.0. The median overall score for all participants was 4.1 (10th ...