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Article: EXPERT ANSWERS
- Article from:
- Quality Progress
- Article date:
- July 1, 2009
- Author:
CopyrightCopyright American Society for Quality Jul 2009. Provided by ProQuest LLC. (Hide copyright information)
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The meat of a corrective action system should be based on a popular Six Sigma approach: DMAIC.
Ready for action
Q: What should be included on a corrective action document? My company has never had one before, and I want to make sure all of the necessary elements are present.
Name withheld
A: Whether you're sending a reply to a customer or establishing a general procedure for corrective action within your company, the content for the document is about the same.
The document should begin with a scope statement that identifies what types of issues or inputs will be subject to the new corrective action process. For example, external inputs are customer complaints or observations from your field ...