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Article: Client taxonomy
- Article from:
- DVM
- Article date:
- August 1, 2009
- Author:
CopyrightCopyright Advanstar Communications, Inc. Aug 2009. Provided by ProQuest LLC. (Hide copyright information)
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Where did I go wrong?
Your field guide to identifying 3 more challenging subspecies
As you may recall from last month's column, my friend Arnie is Americas foremost pioneer in the field of client categorization.
To date, he has identified and categorized 37 sub-species ofthat peculiar animal known as the veterinary client.
Last month, with Amies permission, I gave you descriptions of four of the more common varieties. They were: the free-roaming hall Stander Nomissa thingum), sterilization vigilante (Fixum mustus), the last-minute dog trainer (Commandus futilus) and the deadbeat (Swift running thump mortis).
These, of course, represent only the tip of the iceberg. Veterinary clients (Soursa ...