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The dark side of 360-degree feedback
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T + D
- Article date:
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September 1, 2002
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Copyright informationCopyright American Society for Training and Development Sep 2002. Provided by ProQuest LLC. (Hide copyright information)
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The popular HR intervention has an ugly side.
During the past decade, 360-degree feedback has become one of the most popular human resource interventions. The power behind this process is that it's a sometimes rare opportunity for employees to receive honest feedback about how they're perceived by their peers. Most organizations use it for multisource feedback as part of their management development or performance appraisal processes, or on an ad hoc basis with individuals. The idea is that if employees are armed with better self-awareness, they can make important changes in their work behavior.
Yet, the honesty intrinsic to 360-degree feedback also makes it dangerous. Take this example:
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