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Manufacturer has a staff of permanent temps backing up its rep force

A small manufacturer with a rep force of 11 agents told us that they solved the problem of not being able to follow up on rep calls and inquiries on a timely basis by having a permanent staff of temp workers. The manufacturer's marketing manager said: "We have reps in all time zones. This means that we have to be available to field calls from reps when they need answers and when we might not necessarily be in the ...

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