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The strategic dynamics of total quality management: A grounded theory research study

The aim of this article is to describe the development of total quality management (TQM) models using a grounded theory research methodology where a key part of the methodology is a longitudinal study. The models seek to capture the development of quality within organizations over time and thus to contribute a dynamic perspective.

Much of existing literature on longitudinal TQM development in organizations is anecdotal and descriptive, without any obvious theoretical base. This article seeks to help fill the void by examining organizational practice with the view to develop underpinning theoretical models through grounded theory research.

The article describes five models, which can be ...

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