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Motivation, organizational identification, and experiences of the quality examiner
- Article from:
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The Quality Management Journal
- Article date:
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January 1, 2002
- Author:
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;
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Copyright informationCopyright American Society for Quality 2002. Provided by ProQuest LLC. (Hide copyright information)
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This article analyzes factors that influence a person's decision to become a quality examiner. Basic motivational needs, organizational identification, and demographic measures were the primary conceptual factors used in this study. Survey responses from examiners of Johnson & Johnson's Signa
ture of Quality process and other employees showed that 1) personal motivations for becoming an examiner were predominately selfactualization and belongingness, with some pragmatic emphasis on improving quality in one's organization or unit, 2) people underestimated the amount of time and energy required, and the value, and comprehensiveness of the experience, 3) the best aspects of training ...
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