Magazine article from our research archive:

I think, therefore I am resistant to change

What we know - or think we know - is our biggest roadblock to learning.

Just underneath the surface of what we do lies a motivating force that shapes us. It's the unspoken, unacknowledged, and most times unrecognized assumptions that guide our actions in ways that can be productive - or destructive.

Hallie Preskill and Rosalie Torres (1999) describe mental models as a set of personal opinions, perceptions, and views of the world. "These values, beliefs, assumptions, and knowledge have been developed over time, are thought of as 'truths,' and are what guide people in their everyday lives. They are manifested in the taken-for-granted behaviors by which we function and often are manifested ...

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