Article: Call center makes Australians' transition to pay TV a smooth one

It was imperative to make a "one-stop shop" available to customers to make the transition to the new service as easy as possible.

The FOXTEL national call center in Melbourne, Australia was established to handle all customer inquiries regarding the company's start-up Pay TV operation. The call center operation has been instrumental in introducing this new service, which has been available in Australia for only 20 months. We felt it was imperative to make a "one-stop shop" available to customers to make the transition to the new service as easy as possible. Since beginning operation in October of 1995, we have established ourselves as one of the benchmark call centers in Australia with one ...

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