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Reference Information: Adjusters, investigators, and collectors
- Article from:
- Occupational Outlook Handbook
- Article date:
- January 1, 1998
- Author:
CopyrightCopyright U.S. Superintendent of Documents 1998/1999. Provided by ProQuest LLC. (Hide copyright information)
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Significant Points
A high school education is sufficient to qualify for most positions, but a bachelor's degree is preferred for most claim representative positions.
Projected employment change varies widely by occupation-for example, adjustment clerks are expected to grow much faster than average as businesses emphasize good customer relations, while policy processing clerks decline as their duties are increasingly computerized and assumed by other workers.
Nature of the Work
Organizations must deal smoothly and efficiently with a variety of problems to maintain good relations with their customers. Handling complaints, interpreting and explaining policies or regulations, resolving ...