Article: Mystery shopping in your organization

Article: Keeping tabs on customer service.
Bank Marketing;  June 1, 1993 ;     700+ words ......entail sending employees to customer service seminars, passing out buttons...committed the staff is to customer service, and hanging posters in lobbies...now in delivering quality customer service. What makes service outstanding? What is excellent customer service? ...

Article: Mystery shopping trend on the rise
Capital (Annapolis);  January 24, 2008 ;     700+ words ......company has had a mystery shopping program in place...20 years, but Customer Service Experts is...programs and customer service standards, and...Admiral develop a mystery shopping form that is...model that ties mystery shopping data in with...training ...

Article: Mystery Shopping Pioneer Shop'n Chek Worldwide Reaches an Unprecedented Anniversary - 34 Years.
PR Newswire;  April 13, 2005 ;     440 words ......application of mystery shopping to the everyday evaluation of customer service at hundreds...simultaneously propelled mystery shopping into the mainstream...commitment to the Mystery Shopping industry, our...most accurate customer service feedback ...

Article: Customer service: back to basics is better.
Public Management;  December 1, 2004 ;     700+ words ...Not customer service again! We tried training, but it didn...Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic...

Article: Mystery shoppers help businesses improve customer service.
Northeast MS Daily Journal (Tupelo, MS);  April 25, 2005 ;     700+ words ......president of the Mystery Shopping Providers...living from mystery shopping, which typically...of a store. Mystery shopping has been around...access to mystery shopping companies...hinges on customer service, and mystery shopping helps ...

Article: The secret of a successful business Be it retail, leisure or transport, customer service can make all the difference, writes Kate Hilpern
The Independent - London;  November 18, 2001 ;     662 words ...raditionally, "customer service" conjures up images of teams...purchase for another, those in customer service don't exactly have a creative...the reality is different. "Customer service is now increasingly accepted...

Article: Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS)
Information Outlook;  June 1, 2007 ;     700+ words ...Customer service underlies everything we do in the...our users, and more. Much of the customer service foundation is implicit in the work...information center. Creating an explicit customer service plan gives us the opportunity to...

Article: DEFENDER OF CUSTOMER SERVICE
The Gazette;  January 27, 2008 ;     700+ words ...Bad customer service is rarely forgotten. In fact, the experience often...in teaching companies how to deliver exceptional customer service. As a result, poor customer service is paralyzing American companies, she said. "Businesses...

Article: Mystery shoppers keep eye on customer service.
Washington Times (Washington, D.C.);  July 8, 2004 ;     700+ words ......president of the Mystery Shopping Providers Association...can improve customer service, which plays...interaction. The mystery shopping industry has...more heavily on customer service, officials say...500 and 600 mystery shopping companies act...how to ...

Article: Spies like us; Mystery shoppers keep eye on customer service.(BUSINESS)
The Washington Times;  July 8, 2004 ;     700+ words ......president of the Mystery Shopping Providers Association...can improve customer service, which plays...interaction. The mystery shopping industry has...more heavily on customer service, officials say...500 and 600 mystery shopping companies act...how to ...

Article: Mystery Shoppers Check on Customer Service.
Knight Ridder/Tribune Business News;  August 2, 2003 ;     700+ words ......businesses to check out customer service. You're the eyes of the...better idea of where their customer service is headed. Mystery shopping is big business-$300...Bare, co-founder of the Mystery Shopping Providers Association...owner of an international mystery ...

Article: Sorting out customer service. (customer service of banks)(includes related articles on CoreStates Financial Corp.'s restructuring of its customer service and the customer service mind-set)
Bank Marketing;  December 1, 1996 ;     700+ words ...The future of customer service depends on a critical balance...age of Ultimate Customization? Customer service is changing for the better...profitability goals. No longer is customer service just something that banks 'give...

Article: Customer service in the distributor channel empirical findings
Journal of Business Logistics;  January 1, 1998 ;     700+ words ...Customer service is a central concern of logistics academics...conditioned by this mission. Improving customer service is an ongoing focus of the logistics community. We explore customer service in a relatively un-researched arena, the...

Article: What's the Mystery.(improving customer service through the use of mystery shoppers)(Column)
Bank Marketing;  September 1, 2001 ;     700+ words ......acquired through mystery shopping can help your...sales culture. Mystery shopping is a powerful...improving customer service. The technique...problem areas. Mystery shopping originated...knowledge and customer relation skills...began to use mystery ...