Article: Taking the mystery out of quality brake service

The key to providing top-notch brake service is to be a good investigator.

In the scope of a collision repair, it's easy and tempting to hurry through a brake job. Many estimators, technicians and shop owners are of the mind-set that this is easy "gravy" work, especially in the context of heavy front-end damage or a solid hit to the rear of the car.

But what is the downfall to this approach? After a quick glance at the brakes, you may decide to install a fresh set of shoes and pads and may even turn the drums and rotors.You then consider the repair complete-until the customer comes back complaining that the brakes are not working properly Perhaps the brake pedal shudders when it's ...

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