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Article: Intergroup conflict management framework for Hong Kong's manufacturing industry
- Article from:
- Engineering Management Journal
- Article date:
- September 1, 2000
- Author:
CopyrightCopyright American Society for Engineering Management Sep 2000. Provided by ProQuest LLC. (Hide copyright information)
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Abstract
An examination of 28 project leaders' and managers' opinions on conflict and conflict management practice in Hong Kong found that intergroup conflict is the most commonly experienced type of conflict, as more Hong Kong-based companies adopt a matrix or pseudo-matrix organizational structure. Although nearly 80% of the interviewees were not familiar with modern conflict management theory and practice as presented in contemporary literature, they tended to use what classic scholars in conflict management would call the "confrontation" mode in handling taskoriented conflict, and the "withdrawal" or "forcing" mode in handling emotion-oriented conflict. Short product development cycle ...