Article: Lawsuit against State Farm accuses insurer of steering

State Farm Mutual Automobile Insurance Co. is facing litigation again.This time, the plaintiffs accuse the insurer of steering policyholders to repair shops on its preferred list and telling them that facilities not on the list will perform substandard repairs.

Cynthia Cooper and Karen Holmes vs. State Farm Mutual Automobile Insurance Co. and James Chancellor, a supervisor for State Farm's operations in Arkansas, was filed on June 9 in the Circuit Court of Grant County, Ark. The plaintiffs allege that State Farm violated anti-steering laws when it told them, in two separate incidents, they could not use the repair shops of their choice.

Cooper was involved in an accident in August ...

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