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Reference Information: Customer Service Representatives
- Article from:
- Occupational Outlook Handbook
- Article date:
- January 1, 2004
- Author:
CopyrightCopyright U.S. Superintendent of Documents 2004/2005. Provided by ProQuest LLC. (Hide copyright information)
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(0*NET 43-4051.01, 43-4051.02)
Significant Points
* Job prospects are expected to be excellent.
* Most jobs require only a high school diploma.
* Strong verbal communication and listening skills are important.
Nature of the Work
Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.
All customer service representatives ...