Magazine article from our research archive:

From the Top: Xerox's Leadership Commitment

Recently I interviewed the authors of this article, both key members of the Xerox executive team, about their involvement in Six Sigma. Art Fornari and George Maszle expanded on their company's implementation of the methodology and its integration with lean principles.

Six Sigma Forum Magazine (SSFM): What are the key differences in today's Six Sigma at Xerox and the well-known approach to business management you had before, Xerox's leadership through quality?

Xerox: The primary differences in our approach now are dedicated resources, pinpointed projects aligned with strategic goals, an economic profit, bottom-line focus and a standard set of methods and processes.

SSFM: What training do ...

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