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Article: Call center activity: A bright economic light
- Article from:
- Area Development Site and Facility Planning
- Article date:
- April 1, 2001
- Author:
CopyrightCopyright S/H Publications Incorporated Apr 2001. Provided by ProQuest LLC. (Hide copyright information)
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Employment opportunities continue to grow at call centers located throughout the nation, with increasing skill levels required for many of these jobs.
WHAT'S NEW in the business of developing call centers? For one thing, some of the locations.
Newer and smaller cities are winning call centers at an increasing pace, as developers seek untapped labor markets for their projects. According to a new study by Deloitte & Touche Fantus Consulting, call center investments in secondand third-tier cities grew from 4,655 in 1997 to more than 12,800 in 2000. Picking smaller markets, Deloitte & Touche Fantus reports, allows pioneering call centers to establish themselves as "employers of ...