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Taming the Feedback Nightmare

The five components of effective feedback.

In college, I had a housemate who constantly left food to spoil in the refrigerator. Given that I was too poor to afford more than Ramen noodles to eat, this was upsetting because of the terrible state of the refrigerator and because I was hungrily witnessing food rot. Rather than talk to him about it, I kept my mouth shut and stewed. Over time, I grew so angry with repressed emotions, I couldn't look at the guy. I don't know how long that went on, but one day near the end of our lease-and the household tensions-I finally managed to look him in the face. Imagine my shock when I barely recognized him: He'd grown a full beard since the last time I ...

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