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Patient Satisfaction Fuels growth at RWJ at Hamilton
- Article from:
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Mercer Business
- Article date:
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July 1, 2001
- Author:
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Copyright informationCopyright Mercer County Chamber of Commerce Jul 01, 2001. Provided by ProQuest LLC. (Hide copyright information)
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Robert Wood Johnson University Hospital at Hamilton's (RWJUHH) goal has always been to deliver outstanding health care with a high level of patient satisfaction to people living and working in the Mercer and surrounding communities.
Recognizing the importance of patient satisfaction to our continued success, the organization set a goal to differentiate itself in terms of service excellence.
Patient satisfaction is measured via a survey in four key areas: inpatient, outpatient, ambulatory surgery and emergency services. There is a strong commitment to the creation of a service culture with goals of scores at or above the 90th percentile on all four surveys, as measured by Press Ganey, the ...