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Patient satisfaction: the Australian patient perspective
- Article from:
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Australian Health Review
- Article date:
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January 1, 2004
- Author:
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Copyright informationCopyright Australian Healthcare Association 2004. Provided by ProQuest LLC. (Hide copyright information)
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Abstract
The literature reveals little Australian academic study of the phenomenon of patient satisfaction and identifies several problems in current research practice. A theoretical discussion about the phenomenon of 'patient satisfaction' is for the most part absent, the rigour in the methods applied is often dubious, a definition of patient satisfaction is not agreed and the patient experience is often not the focus of research. To address some of these issues inductive research was conducted with Australian patients to explore what they considered important for patient satisfaction to exist. A series of 52 interviews were conducted with twenty elective surgery patients in an Australian ...