Article: In search of the holy performance grail

THIS IS THE TALE OF MY 30-YEAR JOURNEY in search of performance. Like many journeys, just when you think you've reached the end of the road, the path takes an unexpected turn. For now, this journey has had four distinct turns, or phases, and seems fairly complete. But just up ahead I think I see another turn in the road...

Phase I of the journey

In 1961, armed with an MBA, I joined a company that developed instructional materials for "teaching machines"--a primitive forerunner of our interactive computer-based training. Although I was not hired to work the technical side of the business, I was fascinated by the principles being applied in instructional design. Because I had always thought ...

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