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Article: The Quality Improvement Handbook: Team Guide to Tools and Techniques
- Article from:
- Quality Progress
- Article date:
- April 1, 1996
- Author:
CopyrightCopyright American Society for Quality Control Apr 1996. Provided by ProQuest LLC. (Hide copyright information)
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The Quality Improvement Handbook: Team Guide to Tools and Techniques, Roger C. Swanson, St. Lucie Press, 100 E. Linton Blvd., Suite 403B, Delray Beach, FL 33483, 1995, 267 pp., $42.50.
This book provides comprehensive information regarding the tools and techniques needed by quality improvement teams to solve problems and improve processes in their organizations. The emphasis is on the practical application of total quality management (TQM) tools, and, therefore, a detailed coverage of the theoretical concepts of TQM is not included in the book.
Although quality improvement tools and techniques have been described in numerous books, what makes this book outstanding is the unique approach ...