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Article: Total Quality in Managing Human Resources

Article from:
Quality Progress
Article date:
May 1, 1996
Author:
Copyright

Total Quality in Managing Human Resources, Joseph A. Petrick and Diana S. Furr, St. Lucie Press, 100 E. Linton Blvd., Ste. 403B, Delray Beach, FL 33843, 1995, 370 pp., $44.95.

This very informative book combines a total quality management (TQM) focus with the challenges faced by human resource professionals. It provides new dimension to topics such as ethical work cultures, empowerment, and competitiveness.

The book clarifies the responsibilities of employees in a total quality system, and shows that total quality business and human resource projects must be approached with factual data to ensure organizational effectiveness and efficiency. Readers will appreciate the application of ...

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