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Article: After the Quality Audit: Closing the Loop on the Audit Process
- Article from:
- Quality Progress
- Article date:
- June 1, 1996
- Author:
CopyrightCopyright American Society for Quality Control Jun 1996. Provided by ProQuest LLC. (Hide copyright information)
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THE PAST FEW YEARS HAVE BROUGHT A PROLIFERATION of ISO 9000-based quality systems. Correspondingly, the number of ISO 9000 consultants and auditors available to help organizations prepare for registration has increased. But no matter how good a consultant or client organization is, the same problems continue to be found, reported, and corrected in one audit after another. The solution lies between the audit performance and follow-through on audit results. In other words, somewhere between the delivery of the auditor's product (the audit report) and the customer's use of the product (corrective action) there is a breakdown.
After the Quality Audit is not about the audit process. There are ...