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Timer Warner Cable, Advance Newhouse Deal Set to Service Central Florida.
- Article from:
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The Orlando Sentinel (Orlando, Florida) (viaKnight-Ridder/Tribune Business News)
- Article date:
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October 27, 2002
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Copyright informationCOPYRIGHT 2002 The Orlando Sentinel. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Susan Strother Clarke
Oct. 27--It is known as the "roll of quarters" story.
Years ago, on a snowy day in Syracuse, N.Y., Robert Miron realized his phone was dead. He knew the trouble was caused by the cable-TV technician who had just worked at his home.
So Miron grabbed some quarters and went to the nearest pay phone. He dialed the cable company, which his family happened to own.
He was put on hold.
He called again and again, depositing quarter after quarter, and learning first hand -- in the snow and cold, no less -- the frustrations of an ordinary cable customer.
Little surprise that today, Miron -- who will soon control Orlando's largest ...