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Credit Suisse selects KANA's external-facing eCRM solution to improve and personalise customer interactions over the web; KANA enables leading financial services company to enhance relationships with customers while reducing costs.
M2 Presswire; Nov 14, 2001; 700+ Words ...Credit Suisse selects KANA's external-facing eCRM solution to improve and...over the web; KANA enables leading...Berks. -- KANA (NASDAQ: KANA...facing eCRM solutions, today announced...millions of outbound e-mails per day, while...leading inbound ...
AltaVista selects Kana solution to facilitate global expansion; Kana provides single infrastructure, enabling improved service levels while reducing costs.
M2 Presswire; Mar 7, 2001; 700+ Words ...COMMUNICATIONS: AltaVista selects Kana solution to facilitate global expansion; Kana provides single...07032001 MARLOW -- Kana Communications...management (eRM) solutions, today announced...integrated e-business and...channels such as e-mail, Web, chat...
Wingcast Selects KANA External-facing eCRM Solutions to Deliver Advanced Wireless Information And Safety Services Into Vehicles.
Business Wire; Nov 13, 2001; 700+ Words ...able to provide a solution that would address...vehicles. About KANA KANA (NASDAQ: KANA) provides the industry...external facing eCRM solutions to the largest businesses...best-in-class KANA iCARE Architecture...collaboration, e-mail, and telephone...
Allergan Selects KANA's External-Facing eCRM Solution to Provide Superior Customer Service While Reducing Costs.
Business Wire; Nov 26, 2001; 700+ Words ...eCRM contact center solutions are highly-scalable...As a result, e-mails are now answered...Allergan to answer e-mail requests, and the number of e-mails employees must respond...when we purchased KANA over several other...a contact center solution that enables ...
Credit Suisse Selects KANA's External-Facing eCRM Solution to Improve and Personalize Customer Interactions Over the Web.
Business Wire; Nov 12, 2001; 700+ Words ...Additionally, KANA Marketing supports...millions of outbound e-mails per day, while...leading inbound e-mail handling capabilities of KANA Response. "Credit...highly-scalable solution for managing marketing...generation eCRM solutions to drive better...
Comcast Selects KANA to Provide E-mail Management Solution.
Business Wire; Aug 28, 2001; 700+ Words ...KANA (NASDAQ: KANA), the leading...generation eCRM solutions, today announced...its web-based e-mail management technology...will utilize the KANA Response System...leading web-based e-mail management solution to manage and evaluate...
AltaVista Selects Kana Solution to Facilitate Global Expansion.
PR Newswire; Feb 21, 2001; 700+ Words ...management (eRM) solutions, today announced...process." About Kana Communications Inc. Kana Communications...class, integrated e-business and interaction...2000 companies. Kana solutions deliver...channels such as e-mail, Web, chat, instant...
Washington Metropolitan Area Transit Authority Selects KANA's External-Facing eCRM Solution to Provide Superior Customer Service.
Business Wire; Feb 12, 2002; 700+ Words ...most scalable solutions available...number of e-mail inquiries...addition to using KANA Response in...answer customer e-mail to...organization. "KANA Response allows...contact center solution that enables...facing eCRM solution to manage...are using KANA ...
Dai-ich Life Insurance Selects KANA's External Facing eCRM Solutions to Provide Extraordinary Customer Interactions.
Business Wire; Oct 15, 2001; 700+ Words ...high volumes of e-mail inquiries at a very...a large volume of e-mail based inquiries...found that while these e-mail transactions...manage and to route the e-mail to the appropriate...evaluating several eCRM solutions, Dai-ich selected KANA Response to ...
Dai-ichi Life Insurance Selects KANA's External Facing eCRM Solutions to Provide Extraordinary Customer Interactions.
Business Wire; Oct 15, 2001; 700+ Words ...high volumes of e-mail inquiries at a very...a large volume of e-mail based inquiries...found that while these e-mail transactions...manage and to route the e-mail to the appropriate...evaluating several eCRM solutions, Dai-ichi selected KANA Response to ...
Amsterdam selects KANA SRM suite.(Kana Software Inc., contract)(service resolution management)(Brief Article)
Telecomworldwire; Sep 15, 2005; 700+ Words ...2005-Amsterdam selects KANA SRM suite(C...SRM) suite from KANA Software Inc...provider of SRM solutions, has been selected...year, using a KANA Contact Center...contact point for e-mail and telephone...500,000 e-mails a day and Contact...calls. The KANA ...
J.Crew Selects Kana to Prepare for Holiday E-Commerce Explosion.
Business Wire; Nov 8, 1999; 700+ Words ...Response, a leading solution for online customer...line catalog. About Kana Communications...Inc. (NASDAQ:KANA) is a market leading...customer communications solutions for electronic direct marketing, e-commerce and online customer service. Kana develops, markets...and outbound ...
Blue Cross and Blue Shield of Minnesota Selects KANA To Provide Web-based Customer Service.
Business Wire; Dec 10, 2001; 700+ Words ...Connect provides e-mail notifications in...external-facing solution suite for its contact...and marketing for KANA. "KANA has equipped them...suite of Web-based solutions that enable the company...worldwide are using KANA next generation eCRM...collaboration, phone, ...
KANA and Ephox announce partnership to provide customer base with market-leading eCRM and content creation solutions; KANA enhances its market-leading eCRM solutions with Ephox EditLive!
M2 Presswire; Aug 9, 2002; 700+ Words ...incorporated into select components of...commitment as KANA continues to seek...capabilities into the KANA iCARE suite...increased ROI." The KANA iCARE suite is...of modular eCRM solutions, including an...contact centre solution, the industry...and out-bound e-mail ...
KANA and Ephox Announce Partnership to Provide Customer Base with Market-leading eCRM and Content Creation Solutions.
Business Wire; Aug 6, 2002; 700+ Words ...incorporated into select components of...and loyalty. "KANA is committed to...capabilities into the KANA iCARE suite...increased ROI." The KANA iCARE suite is...of modular eCRM solutions, including an...contact center solution, the industry...and out-bound e-mail ...
KANA iCARE Named Product of the Year by Communications Solutions Magazine.
Business Wire; Jan 8, 2002; 700+ Words ...software suite, KANA iCARE includes...contact center solution, the industry...award is given to select products, such as the KANA iCARE Suite...stand above other solutions in the industry...worldwide are using KANA next generation...collaboration, phone, e-mail, live ...
KANA Receives Top Scores in Study by Independent Research Firm; KANA's SRM Solutions, Response and IQ, Rank High In Key Customer Service Categories.
Business Wire; Sep 8, 2004; 700+ Words ...was among the select companies Forrester...evaluation. KANA Response and KANA IQ received...Collaboration Tools, e-Mail Response Management...integrating e-mail management...service, KANA Response and...suite of SRM solutions, Response and...or a scalable ...
Kana Communications Continues Leadership in Internet Customer Care and Communications Market.
Business Wire; Aug 19, 1998; 700+ Words ...Network and Others Select the Kana Customer Messaging...Turn Customer E-mail into a Corporate Asset Kana Communications...communications solutions for e-business, today...analyzes customer e-mail, enabling companies...individual e-mails. After ...
BSkyB Deploys KANA Knowledge Management Solution; Web-architected Knowledge Base Gives Digital Broadcaster's Call Center Agents the Insight of the Most Experienced Specialists in the Company.
Business Wire; Mar 20, 2002; 700+ Words ...the correct solution. KANA IQ can be...owners by e-mail when material...specialists. "KANA is making...generation eCRM solutions to drive better...phone, e-mail, live...enterprise. The KANA approach to...play games, select their own...
KANA iCARE Named Product of the Year by Call Center Magazine; External-Facing eCRM Solution Selected for Ability to Dramatically Improve Customer Service Over the Web.
Business Wire; Feb 11, 2002; 700+ Words ...software suite, KANA iCARE includes...contact center solution, the industry...out-bound e-mail management system...of 2001, the KANA iCARE suite...is given to a select product which...worldwide are using KANA next generation eCRM solutions to drive ...
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